How should a barber address a dissatisfied client?

Listening to a client's concerns and offering a solution is the best approach for a barber when addressing dissatisfaction. This shows that the barber values the client's feedback and is committed to ensuring a positive experience. By actively listening, the barber can understand the specific issue causing the dissatisfaction and tailor their response appropriately, whether it's by correcting an error, providing a service adjustment, or simply reassuring the client.

This approach fosters good communication, demonstrates professionalism, and can help to rebuild trust between the client and the barber. It also opens the door for valuable dialogue, allowing the barber to potentially learn from the experience and improve future services.

The other options, such as ignoring concerns or suggesting they leave to see another barber, do not address the client's needs and could further exacerbate the situation. Offering a discount might not resolve the underlying issue and may leave the client feeling undervalued. Engaging with the client about their worries and working towards a solution is the most constructive way to handle dissatisfaction.