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What is a sign that a client's hair may need professional intervention?

  1. Frequent hair washing

  2. Excessive dryness or damage

  3. A shiny appearance

  4. Regular haircuts

The correct answer is: Excessive dryness or damage

Choosing "Excessive dryness or damage" indicates a situation where a client’s hair is in poor condition, likely requiring professional assessment and treatment. Hair that is excessively dry may appear brittle, frizzy, or dull, which are signs of underlying issues that can include over-processing, lack of moisture, or improper care. Professionals can provide specialized treatments to restore health, such as deep conditioning, moisture replenishing, or corrective color services. In contrast, frequent hair washing and regular haircuts can actually be part of a healthy hair care routine, contributing to overall hair health rather than indicating a problem. A shiny appearance typically signals healthy, well-maintained hair, which does not necessitate professional intervention. Thus, identifying excessive dryness or damage is key to recognizing when professional help is warranted to improve hair condition.